I used to really enjoy shopping at Best Buy.
Earlier this year, I popped into a Best Buy in Boca Raton, Fla., and it was amazing how much had changed. I couldn’t believe how long it took to find store personnel to help me out. I couldn’t believe how disinterested they seemed in selling me anything. I couldn’t believe how merchandise was just stacked without much thought to aesthetics or even organization.
All of this, of course, is the least of Best Buy’s problems. It seems to be caught in the gravity of a giant black hole.
Click here to read my column in The Sunday Wall Street Journal.