Almost everything that is wrong with the airline industry seems to have started with Spirit Airlines.
It was the first airline to charge customers for their bags. It was the first airline to charge for carry-on bags. It has taken the low-fare battle for market share – which always seems to bankrupt airlines in the end – to $9 one-way fares. But those $9 fares come with fees that can jack the price of a trip to even more than a flight on a real airline.
Spirit has also long resorted to advertising over the Internet with cheap, sexually explicit ads to attract attention. Some of the ads are so filthy, my editors won’t allow me to describe them.
Click here to read my column on Spirit stranding thousands of customers amid a pilot strike.
Got a complaint about Spirit? Spirit doesn’t care. Click here to read this piece the New York Times did last year, called “Don’t Come Crying To This Airline.”